About This JobAt InterContinental - Club Lounge, we are looking to recruit Full- Time enthusiastic Food and Beverage Host/Hostess to oversee, enhance, and ensure a pleasant dining experience for our guests. The food& Beverage Host/Hostess will maintain a positive and respectful relationship with team members, engage with guests in a professional manner. You will perform opening duties to prepare for service and closing duties at the end of your shift.
The duties and responsibilities described in this job description are not a comprehensive list, and as such additional tasks may be assigned to the employee from time to time.
- Greet all guests warmly and professionally upon arrival.
- Maintain a friendly demeanor and presentable appearance to create a positive first impression.
- Escort guests to their assigned tables, considering their preferences and reservation details.
- Ensure guests are comfortably seated and satisfied with the arrangements.
- Offer menus and provide immediate assistance upon seating.
- Coordinate with the Waiter or Captain, communicating any specific guest needs.
- Answer phone calls professionally, handling reservations and special requests accurately.
- Maintain clear and organized records of bookings.
- Be fully familiar with the menu, wine list, and current promotions.
- Assist guests with informed recommendations based on their preferences.
- Respond to guest questions and requests courteously.
- Communicate special needs to the service team to ensure personalized service.
- Adhere to brand and hospitality protocols in all guest interactions.
- Escalate unresolved issues to supervisors with detailed information.
- Use reservation systems to log, update, and manage bookings and seating charts.
- Ensure guest information is accurate and compliant with data handling procedures.
- Promote specials and events to enhance the guest experience.
- Recommend complementary items or popular dishes to encourage upselling.
