This position calls for a professional, customer service-oriented individual with a flair for F&B.

Responsibilities:

Ensure you report for duty punctually, well-groomed and in full uniform, so presenting the correct impression to all colleagues and clients
Ensure all clients are greeted and dealt with in accordance with Restaurant Standards
Be fully aware of your section's table allocations and special requests during service
Ensure regular clients are known and greeted accordingly
Ensure courtesy to guests at all times
Ensure the food and beverage service to guests is of the expected standard, maintaining the reputation of the Restaurant
Responsible for all items entered into the system and have a thorough knowledge of how the system works
"Sell" rather than "order take" at each appropriate opportunity and always respond positively to non-menu items requested
Have complete knowledge of the menu and wine list
Inform the kitchen team of any guest's food requirement in accordance with Restaurant Standards
To familiarize with the reservations for each service and any associated special requirements; To identify hosts and treat them according to standards
Report any complaints/comments to the Restaurant Manager immediately
Ensure highest standards of customer care at all time, providing a friendly, courteous and professional service at all time
Understand the flow of service in order to anticipate guests' needs whenever possible
Ensure that all tables are cleared, cleaned and reset in accordance with Restaurant Standards
Acknowledge and bid farewell departing guests in your section, leaving them with a good and professional lasting impression
Be actively involved in an efficient and effective restaurant operation, carrying out any reasonable task requested by the Managers and Supervisors in order to assist with the smooth operation of the restaurant and to ensure good teamwork

Qualifications & Assets:

At least 4-year experience working in a similar position
Ability to work with little supervision
Ability to multi-task with the ability to perform well in a fast-paced environment
Ability to handle unexpected problems and provide solutions to challenges
Excellent presentation skills
Hands-on experience with cash register and ordering information system

Hugo's Group

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