Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
Supporting the Area General Manager this position will oversee hotel operations for both properties; Kimpton Seafire and Hotel Indigo. The Area Director of Resort Operations is responsible for providing quality guest service within the guidelines specified by the hotel management. Leads all Front Office, F&B, Culinary, Engineering and Housekeeping operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Assist General Manager with managing the financial expenses of hotel operations, ensuring that all expenses stay within budget.
* Assists with reservations and guest inquiries, when needed.
* Build and innovate guest satisfaction programs for housekeeping and front desk.
* Assists with day-to-day operations of the hotel and provides support for staff when needed.
* In collaboration with the Front Office Manager and Director of Housekeeping, you'll provide support for the staff by making sure; all company standards are met, employees are trained properly, and ensuring company culture and programs are supported and encouraged.
* Responsible for the training and Performance Management of direct reports.
* Assist General Manager in directing and leading all hotel operations ensuring and setting a high level of guest service.
* Identify capital needs and support maintenance of the overall condition of the hotel.
* Review team schedules and at times lead all aspects of hotel departments such as; Security, Engineering, Culinary, F&B, and Rooms teams.
* Liaise with the Revenue Management and Reservations team, to monitor and maintain property interfaces
* Lead, train, and develop a team of high performing hotel department managers.
* Work closely with Restaurants + Bars, Catering, Sales, Banquets, and other teams to ensure that all guest needs are met.
* Additional projects and responsibilities may be assigned as needed.
SPECIFIC EXPERIENCE WE'RE SEEKING:
* Must have at least 2 years' experience in the position of Resort Manager, Hotel Manager, Assistant General Manager, or Director of Operations in a large-scale luxury hotel environment;
* 4+ years management experience at the Executive Level in 4-star hotels or resorts
* Leadership experience in a Forbes Five Star hotel is required.
* Candidate's experience must be recent with a solid knowledge of current hotel trends, systems, and operations.
* Hotel pre-opening/opening experience required.
* Bachelor's degree preferred.
* Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity.
* Experience with Opera and Microsoft Office Suite is preferred.
* High level of business acumen with ability to set budget guidelines and meet forecasted revenues and profit targets.
* A genuine passion for guest service. You just "get" people and build relationships easily!
* Outstanding organizational abilities and skill for taking initiative, problem-solving, multi-tasking, and prioritizing.
* This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.
Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
Be Yourself. Lead Yourself. Make it Count.
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