Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
Kimpton Hotels & Restaurants is a dynamic and service-driven individual to join our team. The ideal candidate will bring a blend of leadership, hospitality expertise, and a deep passion for luxury service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Lead service excellence through daily pre-shift briefings, staff training, development initiatives, and performance evaluations, ensuring alignment with Forbes, Coyle, and AAA luxury standards.
* Collaborate with the Chef and Restaurant Managers to maintain exceptional food quality, consistency, and elegant presentation across all outlets.
* Ensure timely food production and service flow while upholding the highest standards of guest satisfaction.
* Actively contribute to achieving financial goals by monitoring cost control measures, including cost of sales, labor expenses, and inventory management.
* Identify, develop, and mentor high-potential team members through consistent feedback, training, and advancement opportunities.
* Support hiring efforts by helping to recruit and onboard qualified candidates. Provide regular, constructive performance reviews to foster a culture of growth and accountability.
* Oversee the cleanliness, organization, and upkeep of the restaurant's interior and exterior, ensuring all areas meet or exceed brand and health department standards.
* Work closely with the Chef to ensure kitchen cleanliness and sanitation, while supervising all non-supervisory staff to maintain service excellence and operational efficiency.
* Manage employee scheduling, work allocation, recognition programs, and conflict resolution. Support the team through coaching, ongoing training, and daily leadership.
* Engage with guests to ensure a memorable dining experience. Proactively address concerns and resolve issues to ensure guest satisfaction and loyalty.
* Experienced in supervising and coordinating a team of 50-60 employees, ensuring smooth daily operations and high service standards
* Take on additional responsibilities and special projects as assigned to support the broader goals of the Food & Beverage department.
What You Bring
* Bachelor's degree in Hospitality, Restaurant, or Culinary Management is preferred.
* Minimum of 1 year in a supervisory role or 3 years as a Server/Bartender in a luxury 5* hotel or resort, upscale dining environment.
* Positive, guest-focused attitude with a passion for creating memorable experiences.
* Proven experience in Forbes 5-Star service standards and ability to train and uphold luxury service protocols (Forbes/AAA).
* Multi-venue operational experience in high-end restaurants, lounges, or resort dining outlets.
* Strong inventory management and cost control skills, with a keen eye for operational efficiency.
* Proficiency in restaurant point-of-sale (POS) systems and guest reservation platforms.
* Caribbean hospitality experience is mandatory, with an understanding of local culture and service expectations.
* Demonstrated ability to train and lead a team in accordance with Forbes and AAA luxury standards.
* Strong passion for personalizing guest interactions and curating elevated dining experiences.
* Self-motivated, adaptable, and proactive with a strong sense of initiative.
* Valid Food Handler and Alcohol Awareness certifications, where applicable.
* Excellent organizational, communication, and problem-solving skills with the ability to manage multiple priorities in a fast-paced setting.
* Confident in retaining and presenting detailed menu, beverage, and allergy information to guests.
* Prior experience with POS systems and reservation software is highly desirable.
* Flexibility to work outdoors, weekends, evenings, and public holidays is essential to meet business demands
Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.
The hourly pay range for this role is $9 to $11 USD plus gratuities. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, pension, meal per shift, and many other benefits to eligible employees.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
Be Yourself. Lead Yourself. Make it Count.
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