Reporting to the Executive Housekeeper, the Housekeeping Supervisor is responsible of leading our team of room attendants and ensure we provide excellent customer service. Responsibilities: Check rooms and common areas, including stairways and lounge areas, for cleanliness and assist accordingly Coordinate work activities among departmentsEnsure compliance with safety and sanitation policies Educate housekeeping staff on cleanliness, tidiness and hygiene standardsExamine the property to determine need for repairs or replacement of furniture and/ or equipmentInvestigate and address complaints regarding poor housekeeping serviceMaintain an inventory of cleaning suppliesMonitor and replenish cleaning products stock Motivate team members and resolve any issues that might occurOversee staff performance on a daily basisPrepare work assignments in an effective mannerPerform various cleaning duties in instances of staff shortagesSchedule shifts and arrange for replacements in cases of absenceTrain room attendants on cleaning and maintenance tasks Qualifications & Assets: At least 2 years’ experience working in a similar positionAbility to use industrial cleaning equipment and productsAbility to work to deadlines, with changing priorities and whilst remaining calm under pressureAble to work various shifts, including evenings, public holidays and weekends Excellent organizational and team management skillsMust have excellent interpersonal skills to be able to get along well with co-workers and customers/clientsMust be proactive in carrying out assigned dutiesProactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction
