Company Description
Constance Ephelia is a beautiful resort located on the island of Mahé in Seychelles, surrounded by stunning beaches and tropical nature. We offer a dynamic and supportive work environment where team spirit, personal growth, and service excellence come together. Join our passionate team and be part of a company that values people and creates memorable experiences every day.
Job Description
Constance Ephelia, a luxurious resort in Seychelles, is seeking a dedicated Villa Host with Russian language skills to join our esteemed team. As a Villa Host, you will be the primary point of contact for our discerning Russian-speaking guests, ensuring their stay is nothing short of exceptional.
JOB SUMMARY:
- Welcome and assist Russian-speaking guests upon arrival, providing a warm and professional greeting
- Conduct personalised villa orientations, explaining amenities and services available
- Anticipate and fulfil guest needs throughout their stay, acting as their dedicated liaison
- Coordinate and book various services such as dining reservations, spa treatments, and excursions
- Resolve guest concerns promptly and efficiently, ensuring guest satisfaction
- Maintain detailed guest profiles and preferences for future reference
- Collaborate with other departments to ensure seamless service delivery
- Promote resort facilities and services to maximise guest experience and revenue
- Assist with check-out procedures and farewell guests in a courteous manner
- Maintain cleanliness and organisation of the villa area
Qualifications
Candidate Requirements :
- Fluency in Russian and English; additional languages are an advantage
- Excellent communication and interpersonal skills with a focus on customer service
- Previous experience in hospitality or luxury service industry is preferred
- Secondary education or equivalent; a degree or diploma in hospitality management is desirable
- Strong problem-solving abilities and attention to detail
- Exceptional time management and organisational skills
- Basic computer literacy for managing reservations and guest information
- Knowledge of Seychelles culture and attractions is advantageous
- Ability to work flexible hours, including weekends and holidays
- Friendly, empathetic, and professional demeanour
- Adaptability to work in a fast-paced, multicultural environment
Additional Information
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
- We believe in continuous learning and growth to help our teams achieve their full potential.
- A strong family spirit is part of our identity, we support and care for one another.
- We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
- Our passion for luxury hospitality is reflected in every detail of the guest experience.
- We are committed to environmental and societal contributions, integrating sustainability into everything we do.
🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.
