Purpose
Provides friendly, professional front desk service to all guests, handling check-ins, check-outs, and requests under the guidance of senior reception team members.
Key Responsibilities
· Check in and check out guests warmly and accurately
· Handle reservations, phone calls, and email enquiries
· Process payments and manage basic billing queries
· Provide guests with information about the property and local area
· Communicate guest requests and preferences to relevant departments
· Maintain the front desk area to Agora standards
