The Shift Leader must be an organized and enthusiastic person who enjoys working in a fast-paced environment. The Shift Leader should demonstrate and ensure the highest level of courteous and efficient service to ensure patrons feel welcome and that their needs are always attended.
Responsibilities:
-Build and maintain positive client and customer relationships
-Plan, supervise and control various operations whilst working
closely with the direct manager
-Ensure that the service team is well managed
-Ensure that a high quality of product and service is maintained
in the venue to ensure guest satisfaction and safety
-Complete daily operational tasks in a timely manner
-Conduct briefing meetings with restaurant personnel
-Ensure that restaurant employees are in proper uniform and
adhere to the venue's appearance standards
-Help foster a positive working environment for all workers and
check in regularly to ensure employee satisfaction
-Inspect facilities regularly and enforce strict compliance with
health and safety standards
-Oversee preparation of daily summary reports
-Be knowledgeable of all services and products offered by the
restaurant
-Provide a two-way communication and nurture an ownership
environment with emphasis in motivation and teamwork
-Resolve any customer complaints as needed
-Suggest changes to operating standards to improve efficiency of
work
-Set departmental goals and create plans of action for achieving
them
Qualifications & Assets:
-At least 1 year experience working in a similar position
-Ability to work on a shift basis including evenings, weekends,
and public holidays
-Ability to integrate and work well in a team environment
-Ability to diffuse tense situations and resolve conflicts
-Ability to make decisive decisions, delegate responsibilities
and maximize resources
-Excellent skills in Microsoft Office Suite, particularly
Outlook, Word, and Excel
-Possess an eye for detail and ability to work under pressure
-Strong leadership and organisational skills
-Strong written and verbal communication skills
-Strong problem solving and trouble shooting skills
-Self-motivated with the ability to work in a fast-moving
environment
-Working knowledge of various computer software programs (MS
Office, restaurant management software, POS system)
