The Head Housekeeping Supervisor is responsible of leading our team of Housekeeping Supervisors as well as Housekeeping attendants and ensure we provide excellent customer service.
Responsibilities:
-Approach encounters with guests and employees in an attentive, friendly, courteous and service oriented manner
-Comply at all times with Hugo's Hotels standards and regulations to encourage safe and efficient hotel operations
-Check rooms and common areas, including stairways and lounge areas, for cleanliness
-Coordinate work activities among departments
-Ensure compliance with safety and sanitation policies
-Educate housekeeping staff on cleanliness, tidiness and hygiene standards
-Examine the property to determine need for repairs or replacement of furniture and/ or equipment
-Investigate and address complaints regarding poor housekeeping service
-Issue supplies and equipment as needed and participate in regular inventories checks to ensure proper supply levels
-Maintain an inventory of cleaning supplies
-Monitor and replenish cleaning products stock
-Motivate team members and resolve any issues that might occur
-Oversee staff performance on a daily basis
-Prepare work assignments in an effective manner
-Perform various cleaning duties in instances of staff shortages
-Assist in the preparation of employee schedule according to the business forecast, payroll budget guidelines and productivity requirements
-Schedule shifts and arrange for replacements in cases of absence
-Train housekeeping attendants on cleaning and maintenance tasks
-Serve as problem solver in instances of guest dissatisfaction; resolve complaints, concerns or issues in a timely and helpful manner
Qualifications & Assets:
-At least 4 years' experience working in a similar position
-Ability to use industrial cleaning equipment and products
-Ability to work to deadlines, with changing priorities and whilst remaining calm under pressure
-Ability to work a variable shift pattern
-Demonstrated success in collaborating with diverse organizational functions to accomplish common goals
-Excellent organizational and team management skills
-Must have excellent interpersonal skills to be able to get along well with co-workers and customers/clients
-Must be proactive in carrying out assigned duties
-Proactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction
