What's the Job?
As Guest Experience Agent, you'll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador.
You'll report to the Guest Experience Supervisor.
Your day-to-day
* Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests.
* Accommodating general and unique requests.
* Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics.
* Provide information on hotel services and facilities.
* Answer phones in a prompt and courteous manner.
* Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
* Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc.
* Bachelor's degree in hospitality or related field.
* 2+ years' experience working in Front Office/Guest Relations department.
* Must be fluent in local language and English, additional languages will be highly valuable.
* Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.
What we need from you
* Bachelor's degree in hospitality or related field.
* 2+ years' experience working in Front Office/Guest Relations department.
* Must be fluent in local language and English, additional languages will be highly valuable.
* Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.
What to expect from us
* Discounted international room rates.
* Room for professional growth in one of the largest hospitality companies.
* Training programmes and access to IHG's training tool.
* Uniform and laundry service.
* Meals whilst on duty.
* Private health insurance discount.
* Kimpton Benefits: our platform with exclusive discounts for employees.
* Cool work environment and lots of fun
