POSITION SUMMARY
The Transient Sales Specialist is responsible for maximizing Transient, Premium Leisure, High-End Consortia, Special Corporate, and VIP business across key international markets. This role requires a highly motivated and organized individual who thrives both in independent work and in high-energy client-facing environments.
The position oversees developing and maintaining key transient accounts through proactive outreach, digital channel management, luxury consortia engagement and strong partnerships with travel advisors, wholesalers and OTAs.
Responsibilities include maximizing conversion, expanding market share, and ensuring excellent client service aligned with the brand’s luxury standards.
The role also contributes to onboarding new talent within the sales team and supports the education and supervision of trainees.
ESSENTIAL FUNCTIONS
Transient Sales & Digital Channels
- Responsible for the management, optimization, and conversion of business through OTAs including Expedia, Booking.com, Trip.com, ensuring rate integrity, visibility, and competitiveness.
- Audit and maintain connected wholesaler accounts, ensuring accuracy, parity compliance, and identification of revenue opportunities.
- Lead proactive GDS OTB (On-the-Books) calls to drive incremental revenue and identify booking trends.
- Manage Luxury Consortia platforms and portals, ensuring correct representation, engagement, and evergreen content to support transient premium business.
Client Engagement & Business Development
- Conduct presentation calls with luxury travel advisors to promote suites, experiences, offers, and brand differentiators.
- Organize and lead Insider Tours for key transient accounts, highlighting unique selling points, suites, F&B offerings, and brand experiences.
- Support and manage Special Corporate (MARRFP) accounts, including RFP processing, contracting, and performance tracking.
- Proactively identify new business opportunities across luxury leisure, high-end FIT, and corporate transient segments.
- Anticipate VIP guest needs and deliver exceptional service aligned with brand expectations (“Treat the VIP”).
Premium Suites & High-Value Segments
- Drive sales of Premium Suites, maximizing yield through targeted outreach, advisor engagement and strategic offers.
- Maintain in-depth knowledge of suite inventory, unique features, competitive landscape, and client positioning.
Sales Strategy & Market Intelligence
- Assist the Director of Proactive Sales and Director of Sales in the creation and implementation of transient sales strategies aligned with budgetary targets.
- Develop and maintain expertise in market trends, competitive set behavior, customer purchasing patterns, and transient business performance.
- Produce monthly performance reports, forecasts and analysis for all transient segments, identifying opportunities to increase market share and revenue.
- Ensure all brand standards, customer service guidelines, and sales processes are executed consistently.
Cross-Departmental Collaboration
- Work closely with Revenue Management, Marketing and Welcome Desk to ensure alignment on promotions, rate strategies and guest experience initiatives.
- Support operational aspects such as generating proposals, managing contracts, updating segment databases, responding to RFPs and handling client correspondence.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
