Company Description
Constance Belle Mare Plage is one of the leading resorts in Mauritius, known for its vibrant team spirit, commitment to excellence, and authentic hospitality. Set on a stunning beach, we offer a dynamic work environment where passion, growth, and teamwork are at the heart of everything we do. Join us and be part of a company that values people and creates unforgettable experiences — for guests and team members alike.
Job Description
We are seeking a dedicated and experienced Night Manager to join our team at Constance Belle Mare Beach, a luxurious resort located in Mauritius. As the Night Manager, you will be responsible for overseeing all aspects of hotel operations during night shifts, ensuring exceptional guest experiences and maintaining the highest standards of service.
Operational Management
- Oversee all resort operations during the night shift, ensuring continuity of service across Front Office, Housekeeping, Engineering, Security, and F&B.
- Act as Manager on Duty, taking decisions and resolving operational issues.
- Conduct regular night rounds of guest areas, back-of-house, and staff facilities to ensure cleanliness, safety, and service standards are maintained.
- Coordinate closely with Security to ensure the safety of guests, employees, and resort assets.
Guest Relations & Service Excellence
- Handle late check-ins, early check-outs, VIP arrivals, guest complaints, and emergencies with professionalism and discretion.
- Ensure all guest interactions reflect the luxury service standards of Constance Hotels & Resorts.
- Anticipate guest needs and proactively resolve issues to enhance guest satisfaction.
- Record and follow up on guest incidents, complaints, and special requests for handover to the day Management team.
Team Leadership & HR Responsibilities
- Supervise night shift staff across departments, ensuring attendance, discipline, and adherence to company policies.
- Provide guidance, coaching, and on-the-job support to night team members.
- Ensure staff compliance with grooming, conduct, health & safety, and SOP requirements.
- Prepare shift reports and ensure effective handover to morning Management.
Health, Safety & Emergency Response
- Act as the first point of contact during emergencies (medical incidents, fire alarms, power failures, guest disturbances, etc.).
- Ensure emergency procedures are followed and documented accurately.
- Liaise with external authorities when required, in line with company protocols.
Reporting & Administration
- Prepare comprehensive nightly reports covering operations, incidents, guest feedback, and audit summaries.
- Ensure accurate logbook entries and follow-up actions are clearly communicated.
- Support internal audits and compliance requirements as needed.
Qualifications
- Proven experience in hotel management or night operations, preferably in a luxury resort setting • Strong leadership skills with experience in supervising and motivating a team • Excellent customer service skills with a focus on delivering exceptional guest experiences • Proficiency in hotel management systems and software • Outstanding problem-solving abilities and decision-making skills
- Excellent communication skills, both verbal and written • Strong organisational and time management skills • Ability to work under pressure and handle multiple tasks simultaneously
- Fluency in English; additional languages are advantageous • Bachelor's degree in Hospitality Management or related field (preferred) • Relevant hospitality certifications from professional associations (desirable) • In-depth knowledge of hotel operations, procedures, and industry best practices • Flexibility to work night shifts, weekends, and holidays as required • Ability to adapt to the unique challenges of managing a resort in Mauritius
Additional Information
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
- We believe in continuous learning and growth to help our teams achieve their full potential.
- A strong family spirit is part of our identity, we support and care for one another.
- We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
- Our passion for luxury hospitality is reflected in every detail of the guest experience.
- We are committed to environmental and societal contributions, integrating sustainability into everything we do.
🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.
