Company Description
Constance Belle Mare Plage is one of the leading resorts in Mauritius, known for its vibrant team spirit, commitment to excellence, and authentic hospitality. Set on a stunning beach, we offer a dynamic work environment where passion, growth, and teamwork are at the heart of everything we do. Join us and be part of a company that values people and creates unforgettable experiences — for guests and team members alike.
Job Description
Constance Belle Mare Plage, a luxurious resort in Mauritius, is seeking a dedicated Guest Relations Specialist to join our esteemed team. As a Guest Relations Specialist, you will play a crucial role in ensuring our guests have an exceptional and memorable stay at our beautiful beachfront property.
Guest Engagement & Relationship Management
- Welcome and assist German-speaking guests from pre-arrival through departure, ensuring a warm, personalised, and professional experience.
- Serve as the primary point of contact for German-speaking guests, addressing enquiries, special requests, and concerns promptly and effectively.
- Build strong guest relationships through proactive engagement in public areas, guest rooms, and during resort activities.
Service Excellence & Recovery
- Handle guest feedback and complaints with empathy, cultural awareness, and discretion, ensuring timely service recovery and satisfaction.
- Escalate complex issues to the Guest Experience Manager or Front Office Manager when required, with clear follow-up.
- Create memorable moments and personalised touches for repeat guests, honeymooners, and special occasions.
Guest Communication & Coordination
- Ensure accurate communication of guest preferences and requirements to relevant departments (Housekeeping, F&B, Spa, Activities, Engineering).
- Assist with reservations, restaurant bookings, excursions, and special arrangements for German-speaking guests.
- Support VIP arrivals, special groups, and tour operator guests from German-speaking markets.
Feedback, Reporting & Administration
- Capture and update guest preferences, feedback, and service recovery actions in the PMS and guest profile systems.
- Encourage and support guest feedback, including surveys and online reviews where appropriate.
- Prepare daily guest interaction notes and handover reports.
- Act as a brand ambassador, reflecting professionalism, warmth, and cultural sensitivity.
Qualifications
- Proven experience in guest relations or a similar role within the hospitality industry
- Excellent communication skills with fluency in English and German.
- Strong customer service orientation with a friendly and empathetic demeanour
- Demonstrated ability to handle guest complaints and resolve issues effectively
- Proficiency in hotel management software and computer systems
- Bachelor's degree in Hospitality Management or a related field (preferred)
- In-depth knowledge of hospitality industry standards and best practices
- Exceptional problem-solving skills and attention to detail
- Ability to work flexible hours, including evenings, weekends, and holidays
- Strong organisational skills with the ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
Additional Information
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
- We believe in continuous learning and growth to help our teams achieve their full potential.
- A strong family spirit is part of our identity, we support and care for one another.
- We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
- Our passion for luxury hospitality is reflected in every detail of the guest experience.
- We are committed to environmental and societal contributions, integrating sustainability into everything we do.
🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.
