A prestigious 5-star hotel in Cyprus is seeking a professional, guest-focused, and service-driven Receptionist to join its Front Office team. This is an excellent opportunity for someone who is passionate about hospitality and thrives in a refined luxury environment.
About the RoleAs a Receptionist, you will be the face of the hotel, ensuring every guest receives a warm and genuine welcome. You will manage check-ins, check-outs, reservations, guest inquiries, and daily front desk operations with professionalism and precision. Working within a luxury 5-star setting, you will contribute to creating a seamless and memorable guest experience that reflects the hotel’s high standards.
Key Responsibilities- Greet guests warmly and provide an exceptional first impression.
- Manage check-in and check-out procedures efficiently and accurately.
- Handle incoming phone calls, emails, and guest inquiries with professionalism.
- Manage reservations and maintain accurate guest records.
- Coordinate effectively with housekeeping, maintenance, and other departments.
- Provide guests with information about hotel services and local attractions.
- Keep the front desk organised, clean, and guest-ready at all times.
- Resolve guest concerns promptly and courteously.
- Uphold 5-star service standards in all interactions.
Expectations of the Position- Deliver consistently outstanding service with a warm, welcoming attitude.
- Maintain a polished appearance and professional demeanor at all times.
- Communicate clearly, respectfully, and confidently with both guests and colleagues.
- Demonstrate high attention to detail when handling payments, bookings, and guest information.
- Maintain excellent organisational skills and keep the front desk neat and efficient.
- Collaborate effectively with all hotel departments to ensure smooth operations.
- Use hotel software and computer systems accurately and confidently.
- Adapt to various shifts, including weekends, late shifts, and peak periods.
- Stay composed under pressure and manage multiple tasks simultaneously.
- Represent the hotel’s values, standards, and luxury service philosophy.
