Xara Collection is seeking a reliable and technically skilled IT Associate to support our IT department in maintaining the organization’s computer systems, networks, and user support needs. The ideal candidate should have a strong understanding of Windows operating environments, WAN networking, and troubleshooting a variety of IT-related issues.
Key Responsibilities:
- Provide first-level technical support to users across the organization (in-person, via phone, or remote).
- Install, configure, and maintain Windows-based desktops, laptops, printers, and related hardware.
- Assist in the administration and monitoring of the organization's WAN, including routers, switches, and internet connectivity.
- Troubleshoot and resolve hardware, software, and network issues in a timely and professional manner.
- Maintain an inventory of IT equipment and software licenses.
- Assist with user account management including Active Directory, email setup, and permissions.
- Support the setup and operation of IT equipment for meetings or presentations.
- Ensure timely updates and patches for systems and antivirus software.
- Document support issues and solutions in a ticketing or knowledge base system.
Qualifications & Experience:
- Diploma or degree in Information Technology, Computer Science, or a related field.
- 1–2 years of experience in a technical support or IT associate role.
- Strong knowledge of Microsoft Windows 10/11, Microsoft Office, and Windows Server environments.
- Understanding of WAN technologies and basic network troubleshooting (TCP/IP, DNS, DHCP, VPN).
- Familiarity with Active Directory, user account management, and file permissions.
- Good understanding of hardware components and troubleshooting techniques.
Skills & Attributes:
- Excellent problem-solving skills and attention to detail.
- Strong interpersonal and communication skills.
- Ability to work independently and as part of a team.
- Capable of prioritizing tasks and managing time effectively.
- Willingness to learn and adapt to new technologies.
