Job Summary
The Events Trainee will work as a team member to support the Sales & Events department at Nobu Hotel Barcelona. The Intern must provide high quality customer service, accurate and detailed work, and be proactive. This experience will demonstrate how a professional Sales & Events team functions on an administrative, operational, and strategic level.
Essential Functions:
- Handle guest and employee inquiries in a courteous and efficient manner.
- Report guest complaints or problems to Supervisors if no immediate solution can be found.
- Maintain complete records of all sales agreements, contracts, and quotes.
- Ensure that the hotel’s database is up to date.
- Provide accurate and timely handovers to the front office complete with rooming lists, breakfast vouchers and welcome letters.
- Collaborate with Events Executives/Managers on corporate, leisure or group issues by taking required actions and maintaining internal communication.
Other duties:
- Learn all aspects of Nobu hotel Barcelona and all pertaining points of interest of the destination.
- Learn hotel room categories, features, and the restaurant’s menu.
- Support the Events team in proceeding to site inspections and organizing events.
- Follow-up on client’s requests, pro-forma invoices, rooming-lists, payments of deposits and outstanding balances, etc.
- Attend and participate in all departmental meetings, training sessions and other information meetings as and when requested to do so.
