Receptionist

Constance Belle Mare Plage • Seasonal • Belle Mare Plage, Mauritius • 3w ago

Company Description

Constance Belle Mare Plage is one of the leading resorts in Mauritius, known for its vibrant team spirit, commitment to excellence, and authentic hospitality. Set on a stunning beach, we offer a dynamic work environment where passion, growth, and teamwork are at the heart of everything we do. Join us and be part of a company that values people and creates unforgettable experiences — for guests and team members alike.

Job Description

JOB SUMMARY

The Receptionist is responsible to provide fast, efficient, courteous service at all times to guests. He/She makes sure that the daily duties of the reception are carried out and deals with all guests’ queries by providing accurate information and proper follow up.

He/She is fully responsible for the Reception float and performs currency exchange and payment of invoices.

JOB DESCRIPTION

Duties and Responsibilities:

Responsibilities and duties for this position shall include but not limited to the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described.

To organize, provide and coordinate training for new starters.
To take over Shift Leader position when required.
Have a good knowledge of the local area and where to find relevant information.
To know the operating hours of each outlet within the hotel.
To communicate with all guest and employees in a professional and courteous manner at all times.
To adhere to all company policies and procedures.
Covering other Front Office department positions when required.
To perform any reasonable task requested by the Shift Leaders and Reception Supervisor.
To respond to guest complaints in a professional manner at all times and record all relevant information.
To ensure the Front Desk and back offices are being kept clean and tidy at all times.
To maintain a high standard of personal hygiene, cleanliness and appearance at all times.
Always uses the correct standard to answer the telephone.
Constantly checks the handover, memo file and ensures checklists are completed at the end of your shift.
To report any unusual occurrences and any concerns to the reception shift leaders and supervisor.
To welcome all guests upon arrival according to the CBMP standards.
To ensure that procedures for rooming are being adhered to.
To promote the hotel facilities efficiently.
To ensure all special requests on the arrival list are being action and followed up.
To verify that all registration cards and keys have been prepared for the day.
To update any information from the guest registration card onto Visual Oui.
To liaise with the Concierge desk for the delivery and collect of luggage.
To follow up with the concerned airlines and agencies in case of any guest’s lost luggage.
To ensure that upon arrival, information on guest’s voucher matches the one in our reservation system. If incorrect or wrong, ensure proper action is taken.
To reconfirm airline ticket for all direct guests and follow up on any query from agencies’ guests.
To prepare the registration card for the next day.
To verify / print / attach with departure letter the bill for the next day departure.
To ensure that parcel, messages are delivered to guests on time.
Constantly liaises with all the resort departments to ensure smooth running of the operations.
Sorting and filling of guests’ bills from the outlets.
Clearing out the dockets of the check-out guests.
To prepare and update the departure control sheet for the next day.

Qualifications

Qualification:

Middle or Secondary Education + Additional training or certificates in the relevant field.

Experience:

A minimum of 1 year of experience in hotel industry.
Proven experience working in a top luxury resorts.
Experience working in remote island locations is a plus.

Technical skills:

Telephone Skills
Verbal Communication
Professionalism
Customer Focus
Excellent organizational skills
Multitasking and time-management skills,
Fluency in English and another language, written and verbal communication.
Knowledge of a third language is a plus.

Additional Information

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

We believe in continuous learning and growth to help our teams achieve their full potential.
A strong family spirit is part of our identity, we support and care for one another.
We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
Our passion for luxury hospitality is reflected in every detail of the guest experience.
We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.