Company Description
Constance Belle Mare Plage is one of the leading resorts in Mauritius, known for its vibrant team spirit, commitment to excellence, and authentic hospitality. Set on a stunning beach, we offer a dynamic work environment where passion, growth, and teamwork are at the heart of everything we do. Join us and be part of a company that values people and creates unforgettable experiences — for guests and team members alike.
Job Description
The Guest Service Assistant is responsible for a smooth check-in and check-out of the Villa Guests, provides efficient and friendly service throughout the guests’ stay and ensuring a high standard of customer service. The Guest Service Assistant welcomes guest or any visitor who comes at hotel in an elegant way and directs them properly.
Qualifications
- To ensure materials is in place for Reservation, arrivals, in house stay, request, and departure
- To organize guest’s reservation, arrivals, requests, in house stay, and departures.
- To follow up on guests issues.
- To ensure all customers’ requests are handle quickly and effectively
- Check registration cards to ensure that all details necessary have been recorded.
- Update all existing and new guests’ history files as and when new information arrives.
- Use communication tools in place to record in a diary or a trace book all pertinent events, which concern the guest during his/her stay at the hotel, i.e. Birthday, wedding, anniversary, wedding etc., and inform all the relevant departments for subsequent action
- To participate in all Weddings / Honeymoons reservation information passed to the front desk and other relevant departments and ensure all rooms are assigned two days in advance to guest arrival.
- To participate in all hotels visit when required
- To coordinate with housekeeping, front desk and villas the visit for the day. As well as all other departments that might involve.
- To look after the guest history by maintaining a system that keep record of preferences, comments and special needs.
- Prepare Guest invoice and collects payment for settlements of accounts before check out.
- All adjustments must be explained and appropriately documented.
- Know perfectly all emergency procedures.
- Prepare daily events and forward to all departments.
- Responsible for orderly fillings of all reports and documents.
- Handle foreign exchange of International Currencies.
- Maintain close contact with the Villa Master with regards to guest bookings and activities as well as golf and restaurant bookings.
Additional Information
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
- We believe in continuous learning and growth to help our teams achieve their full potential.
- A strong family spirit is part of our identity, we support and care for one another.
- We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
- Our passion for luxury hospitality is reflected in every detail of the guest experience.
- We are committed to environmental and societal contributions, integrating sustainability into everything we do.
🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.
