Company Description
Constance Belle Mare Plage is one of the leading resorts in Mauritius, known for its vibrant team spirit, commitment to excellence, and authentic hospitality. Set on a stunning beach, we offer a dynamic work environment where passion, growth, and teamwork are at the heart of everything we do. Join us and be part of a company that values people and creates unforgettable experiences — for guests and team members alike.
Job Description
JOB SUMMARY
The Housekeeping Coordinator is responsible for providing administrative and operational support to the Housekeeping Department, ensuring smooth coordination, efficient communication, and high service standards.
JOB DESCRIPTION
Duties and Responsibilities:
Responsibilities and duties for this position shall include, but not limited to the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described.
- Manage all departmental reports, records, and keys related to the Housekeeping operations.
- Oversee and implement standard procedures within the department.
- Coordinate with other departments to ensure guest requests are handled promptly and efficiently.
- Monitor and control guest supplies, stationery, and expenses related to the Housekeeping office.
- Answer guest calls, record requests, and maintain accurate Lost & Found documentation.
- Prepare, review, and submit monthly reports.
- Maintain accurate attendance records of Housekeeping staff.
- Ensure the cleanliness and proper maintenance of the Housekeeping office, storerooms, and equipment.
- Address guest complaints by escalating issues to the Executive Housekeeper or Assistant Executive Housekeeper for prompt resolution.
- Foster a positive working relationship with supervisors, team members, and colleagues across departments.
- Ensure compliance with hotel policies, rules, and regulations.
- Implement and monitor departmental training programs.
- Liaise with the Training Department to schedule Housekeeping training sessions and follow up on training outcomes.
- Carry out any other duties as assigned by the Executive Housekeeper.
Qualifications
Qualifications and Experience:
- Middle or Secondary Education with minimum 1 year of experience in the hotel industry.
- Additional training or certifications in the relevant field and experience in a top luxury resort are advantageous.
Skills and Abilities:
- Strong time management, organisational, and interpersonal skills.
- Computer literacy with proficiency in standard office software.
- Sound knowledge of housekeeping operations.
- Fluency in English and French, both written and spoken; additional languages are a plus.
- Ability to work collaboratively in a team and under pressure.
Additional Information
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
- We believe in continuous learning and growth to help our teams achieve their full potential.
- A strong family spirit is part of our identity, we support and care for one another.
- We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
- Our passion for luxury hospitality is reflected in every detail of the guest experience.
- We are committed to environmental and societal contributions, integrating sustainability into everything we do.
🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.
