Company Description
Constance Moofushi, located in the Maldives, is a unique resort where barefoot luxury meets laid-back charm. Life at Moofushi is all about passion, teamwork, and creating unforgettable guest experiences in a stunning island setting. If you’re looking to grow, contribute, and be part of a caring and multicultural team, your journey starts here.
Job Description
We are seeking a friendly and customer-focused Guest Service Assistant with Chinese language skills to join our team in , Maldives. As a vital member of our guest relations team, you will be responsible for ensuring exceptional service to our Chinese-speaking guests, enhancing their overall experience at our resort.
- Welcome and assist Chinese-speaking guests upon arrival, providing a warm and professional first impression
- Offer information about resort facilities, services, and local attractions in both Chinese and English
- Handle guest inquiries, requests, and complaints promptly and efficiently
- Coordinate with various departments to fulfil guest needs and resolve issues
- Assist with check-in and check-out procedures, ensuring a smooth process for guests
- Provide translation and interpretation services when needed
- Maintain accurate guest records and update information in the hotel management system
- Promote and upsell resort services and amenities to enhance guest experience
- Ensure compliance with resort policies and procedures while maintaining high standards of customer service
- Assist in organising and conducting cultural activities or tours for Chinese-speaking guests
Qualifications
- Fluency in Chinese (Mandarin) and English, both written and spoken
- Excellent communication and interpersonal skills
- Strong customer service orientation with a friendly and empathetic demeanour
- Ability to remain calm and professional in high-pressure situations
- Cultural sensitivity and awareness of Chinese customs and expectations
- Proficiency in basic computer skills and hotel management systems
- Previous experience in hospitality or customer service roles (preferred)
- High school diploma or equivalent (required)
- Degree in Hospitality, Tourism, or related field (preferred)
- Knowledge of Maldivian culture and tourism industry (preferred)
- Flexibility to work in shifts, including weekends and holidays
- Ability to adapt to the unique working environment of a remote island resort
Additional Information
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
- We believe in continuous learning and growth to help our teams achieve their full potential.
- A strong family spirit is part of our identity, we support and care for one another.
- We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
- Our passion for luxury hospitality is reflected in every detail of the guest experience.
- We are committed to environmental and societal contributions, integrating sustainability into everything we do.
🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.
