Company Description

Constance Moofushi, located in the Maldives, is a unique resort where barefoot luxury meets laid-back charm. Life at Moofushi is all about passion, teamwork, and creating unforgettable guest experiences in a stunning island setting. If you’re looking to grow, contribute, and be part of a caring and multicultural team, your journey starts here.

Job Description

Constance Moofushi, a luxurious resort in the Maldives, is seeking a friendly and customer-focused Guest Service Assistant with Italian language skills to join our dedicated team. In this role, you will be the primary point of contact for our Italian-speaking guests, ensuring their stay is nothing short of exceptional.

Welcome and assist Italian-speaking guests throughout their stay, providing a warm and personalised experience
Handle guest enquiries, requests, and complaints promptly and efficiently
Coordinate with various departments to fulfil guest needs and resolve issues
Provide information about resort facilities, activities, and local attractions
Assist with check-in and check-out procedures, ensuring a smooth transition for guests
Manage reservations and bookings for restaurants, spa treatments, and excursions
Translate and interpret when necessary to facilitate communication between guests and staff
Maintain accurate guest records and update information in the hotel management system
Promote and upsell resort services and amenities to enhance guest experience
Ensure compliance with resort policies and procedures while maintaining the highest standards of customer service

Qualifications

Fluency in Italian and English (both written and spoken) is essential
Excellent communication and interpersonal skills with a friendly and approachable demeanour
Strong problem-solving abilities and attention to detail
Cultural sensitivity and adaptability to work in a diverse environment
Proficiency in computer systems, including hotel management software
Previous experience in hospitality or customer service is preferred
High school diploma or equivalent is required; a degree in Hospitality Management is advantageous
Knowledge of Maldivian culture and tourism is beneficial
Ability to work flexible hours, including evenings, weekends, and holidays
Passion for delivering exceptional customer service and creating memorable guest experiences

Additional Information

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

We believe in continuous learning and growth to help our teams achieve their full potential.
A strong family spirit is part of our identity, we support and care for one another.
We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
Our passion for luxury hospitality is reflected in every detail of the guest experience.
We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.

Constance Moofushi

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