Under the responsibility of the Director of Operations, your main responsibilities will include:
MANAGEMENT & FINANCE:
- Ensure the housekeeping department meets financial targets in line with the budgetary objectives set by the Director of Operations.
- Adapt the organization and optimize staff management.
- Monitor the consumption of cleaning and guest amenities to ensure compliance with established ratios.
- Maintain and analyze dashboards (room status, linen inventory, staff scheduling, productivity, reconciliation, etc.) and implement corrective actions as needed.
HUMAN RESOURCES:
- Foster a positive working environment within the team.
- Organize the onboarding and integration of new employees.
- Create staff schedules in line with activity forecasts.
- Ensure compliance with labor laws.
- Lead team meetings as requested by the Director of Operations.
- Support employees in their professional development.
- Motivate teams to achieve the objectives set by the Director of Operations.
SERVICE QUALITY:
- Ensure the quality of services and the welcome of VIP guests.
- Organize and oversee the cleaning of all rooms, facilities, and common areas.
- Coordinate room assignments and check-outs.
- Enhance customer satisfaction through a friendly attitude, availability, and consistent presence on the floor.
- Guarantee high-quality service, ensure guest comfort, and maintain a warm, personalized welcome from the team.
- Ensure that external service providers (linen rental, cleaning, etc.) meet quality standards.
- Handle guest complaints and manage lost and found items.
- Build customer loyalty.
- Be knowledgeable about the hotel’s services to inform guests.
- Ensure that documents and information placed in rooms are up-to-date and properly displayed.
