The Assistant Director of Housekeeping is responsible for overseeing all housekeeping operations, ensuring the highest standards of cleanliness, safety, and guest satisfaction throughout the property.
Job Duties and Functions
- Lead and supervise the entire housekeeping team, ensuring compliance with company policies and labor laws.
- Create and manage cleaning schedules for guest rooms, public areas, and deep-cleaning projects (e.g., carpets, upholstery, draperies, and windows).
- Ensure cleanliness and upkeep of all common areas, meeting rooms, and public spaces.
- Assign daily tasks, distribute keys, and delegate floor responsibilities to housekeeping staff.
- Collaborate with Front Desk and Maintenance teams to ensure rooms are maintained as per brand standards, to provide seamless guest experience.
- Respond to and resolve guest requests and concerns when needed.
- Responsible for hiring, training and coaching housekeeping staff.
- Provide formal and on-the-job training for housekeeping staff, ensuring compliance with safety regulations and procedures.
- Establish and maintain performance standards to optimize staff efficiency and service quality.
- Conduct performance reviews, disciplinary actions, and resolve employee relations issues.
- Manage purchasing of housekeeping supplies within budget guidelines and evaluate product quality.
- Control departmental expenses, including labor, supplies, and equipment.
- Support senior management in preparing and managing annual housekeeping budget.
