Jobs search

Front of House Manager

Grand Hyatt Grand Cayman Resort & Spa • Seasonal • George Town, Cayman Islands • 7h ago

Job Duties & Functions:

Directs and administers all Front Office operations to include, but not limited to, front desk, guest services, bell, operator, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, brand marketing initiatives developed by the revenue team, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Monitors and develops associate performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
Monitors and assesses service and satisfaction trends, evaluate and address issues and make improvements accordingly
Initiates and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Implements and monitors all corporate marketing programs
Ensures associates have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Runs and completes daily reports, analyze data and make decisions based on data
Resolves guest issues and concerns to guest satisfaction
Recruits, interviews and trains associates
Participates in the Property Manager on Duty program.
Is certified to respond to emergencies, including but not limited to the operation of the Fire Panel, communication with emergency personnel such as Police and Fire Department.
Performs other duties and attends meetings, as assigned by hotel/department leadership