The Reservations Manager is responsible for providing oversight of the Reservations function for the hotel. This individual helps to ensure reservations are handled in a friendly and efficient manner and quotes of available rates are made to maximize room revenue and average rate according to property standards. He/she is also responsible for participating in weekly revenue calls.
Job Duties & Functions:
- Ensure all incoming reservation calls are answered in a friendly, efficient and courteous manner, as outlined in SOP
- Communicate and work closely with the Sales Department concerning group & leisure bookings and Revenue Management to ensure all systems are effectively managed to maximize occupancy & ADR in support of the sell strategy.
- Continually update Central Reservations/call center on rates and availability, maintain availability calendar and communicate all relevant information to the operations staff.
- Ensure alignment between Envision and PMS data to optimize revenue opportunities.
- Demonstrates technical knowledge to open, close and place restrictions in various booking engines and with OTA partners, as applicable.
- Attend Revenue Strategy meetings and give input on trends and opportunities to maximize revenue. Ensures the development and implementation of reservation sales strategies that generates revenue and profitability.
- Attend Pre Convention meetings when needed and other ad hoc meetings as requested
- Manage rooms inventory on daily basis and communicate any upsell opportunities to FOH teams.
- Work closely with Residences manager to manage reservation requests for residence owners and ensure prompt communication at all times.
- Work closely with rooms controller and front of house management in order to ensure efficient blocking of rooms.
- Support the development of sales packages that meet guest needs and hotel profitability. Coordinates with hotel management to improve sales metrics.
- Handle all special reservations, to include V.I.P. reservations, packages and discounts. Ensure all traces are accurately updates and communicate with corresponding departments.
- Maintain accurate files and reports including effective management of department expenses, including payroll.
- Provides coaching, counseling and development of Reservations team in addition to managing schedules.
- Performs other duties and attends meetings, as assigned by hotel/department leadership
