Company Description
Constance Halaveli is a luxury resort in the Maldives, where elegance meets authenticity in a breathtaking island setting. Behind every guest experience is a passionate team that values respect, teamwork, and excellence. Join us at Halaveli and grow your career in a warm, multicultural environment where your skills and dedication truly make a difference.
Job Description
We are seeking a friendly and customer-focused Front Desk Agent to join our team at the luxurious Constance Halaveli resort in the Maldives. As the first point of contact for our guests, you will play a crucial role in ensuring a warm welcome and exceptional stay experience.
- Greet and check-in guests, providing a warm and professional welcome to the resort
- Handle guest enquiries and requests efficiently, ensuring prompt and satisfactory resolutions
- Manage daily administrative tasks, including maintaining guest records and preparing reports
- Coordinate with other departments to ensure seamless guest experiences
- Handle financial transactions, including cash and credit card payments
- Provide information about resort facilities, services, and local attractions
- Assist with concierge services, such as arranging transportation and excursions
- Respond to and resolve guest complaints in a timely and professional manner
- Maintain a clean and organised reception area
Qualifications
- Excellent verbal and written communication skills in English
- Proficiency in hotel management software and basic computer skills
- Strong multi-tasking abilities and attention to detail
- Exceptional problem-solving skills and ability to remain calm under pressure
- Previous experience in hospitality or customer service is preferred
- Knowledge of Maldivian culture and customs is advantageous
- Ability to work flexible hours, including nights, weekends, and holidays
- Friendly, empathetic, and customer-focused attitude
- Team player with a positive outlook and professional appearance
Additional Information
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
- We believe in continuous learning and growth to help our teams achieve their full potential.
- A strong family spirit is part of our identity, we support and care for one another.
- We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
- Our passion for luxury hospitality is reflected in every detail of the guest experience.
- We are committed to environmental and societal contributions, integrating sustainability into everything we do.
🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.
