Company Description
Constance Ephelia is a beautiful resort located on the island of Mahé in Seychelles, surrounded by stunning beaches and tropical nature. We offer a dynamic and supportive work environment where team spirit, personal growth, and service excellence come together. Join our passionate team and be part of a company that values people and creates memorable experiences every day.
Job Description
DUTIES AND RESPONSIBILITIES:
- Demonstrate comprehensive knowledge of hotel services, facilities, and reservation systems
- Handle reservation requests, inquiries, and special accommodations efficiently
- Process deposits, maintain accurate records, and manage group bookings
- Provide clear information on hotel policies, room rates, and amenities to guests
- Utilize sales techniques to maximize property revenue and promote upselling
- Collaborate effectively with Front Desk, Sales, and Accounts departments
- Monitor and update room availability across various booking channels to prevent overbooking
- Assist in creating and implementing promotional packages to increase occupancy rates
- Resolve guest complaints and concerns related to reservations in a timely and professional manner
- Generate and analyze reservation reports to identify trends and opportunities for improvement
- Stay updated on local events and attractions to provide recommendations to guests
- Ensure compliance with data protection regulations when handling guest information
- Participate in cross-training initiatives to support other departments during peak periods
- Assist in maintaining and updating the hotel's customer relationship management (CRM) system
- Contribute to the development and implementation of standard operating procedures for the reservations department
Qualifications
Candidate Requirements:
- 1-2 years' experience in a Reservation Agent role
- Fluency in English; French language skills preferred
- Knowledge of OPERA reservation system
- Excellent communication and customer service skills
- Ability to work in a fast-paced, multinational environment
- Flexible scheduling availability
- Previous experience in tourism industry would be an advantage
Additional Information
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
- We believe in continuous learning and growth to help our teams achieve their full potential.
- A strong family spirit is part of our identity, we support and care for one another.
- We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
- Our passion for luxury hospitality is reflected in every detail of the guest experience.
- We are committed to environmental and societal contributions, integrating sustainability into everything we do.
🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.
