Guest Experience Assistant

Rockley • Seasonal • Wareham, Dorset, England, United Kingdom • £10 - £12.21 / hour • 10m ago

Job Role Summary

Are you energetic, people-focused, and ready to be part of something exciting? Rockley is on the lookout for motivated and enthusiastic individuals to join our vibrant team as Guest Experience Assistants at our Buddens Activity Centre.

This is your chance to play a key role in creating unforgettable experiences for our guests. As part of our Guest Experience Team, you’ll help keep our centre running smoothly — from maintaining our facilities to delivering outstanding customer service and supporting guests from all walks of life. Every day is different, and your contribution will directly shape the experience of schools, families, and young adventurers who visit us.

What You’ll Be Doing

Keeping our shower blocks, toilet facilities and tented accommodation clean, safe and welcoming
Engaging with guests daily to ensure their residential and day-trip experiences run smoothly
Supporting general site upkeep and contributing to the overall presentation of the centre
Working closely with the wider centre team to help manage daily operations
Offering attentive care and supervision to our younger visitors when needed
Providing help in the kitchen and dining areas
Assisting with the smooth running of the Buddens tuck shop
Delivering exceptional customer service as an integral part of the Guest Experience Team
to provide excellent customer service

What We’re Looking For

Experience, Qualifications & Abilities

Full UK Driving Licence (desirable)
Basic Food Hygiene Level 2 (or willingness to obtain)
Experience working with children (desirable)
Previous catering experience welcome
Enhanced DBS (can be arranged upon offer)

Personal Qualities

Positive, motivated and enthusiastic approach
Friendly, approachable and confident in engaging with people
High personal standards with strong organisational skills
Punctual, reliable and well-presented
Excellent communication skills
Eager to learn new skills and thrive as part of a team

Why Join Rockley? — The Benefits

Competitive salary based on 34 hours per week annualised contract, paid every 4 weeks
5-day working week (6 days in peak season) with part-time options available
On-site accommodation available at a weekly charge
Access to FREE Rockley training (subject to training contract)
Uniform provided
Free use of available centre equipment during downtime
Staff discounts at the Buddens tuck shop & Rockley Point café
A diverse, friendly working environment
Great opportunities to build and develop your skills
A chance to meet like-minded people — and make friends for life

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