Hours: Part Time/Weekend and Holiday Availability Essential

Contract: Fixed Term (Seasonal)

Pay: £12.60 per hour (after training for 18+)

Holiday: 28 days per annum, calculated pro-rata

WHO ARE WE?

Go Ape is the UKs number 1 adventure company with 37 locations nationwide and 13 different activities. We’ve been providing adventures since 2002 and have welcomed over 10 million customers, but we’re not done yet and have big ambitions for the future.

Go Ape is now Employee Owned that means every Go Ape employee whether full time, part time or a seasonal worker are now co-owners of the business. As a co-owner you will be empowered to voice your opinions and ideas through an elected Employee Council and have a real say in helping to shape the business.

Joining Go Ape you’ll feel a great sense of camaraderie and connectedness within the teams, and we’re committed to training you to our high standards with Go Ape’s in-house training programme - a mixture of online and practical development.

We promise that your time with Go Ape will be rewarding and memorable and that (if you don’t return next season - many of you will!), you’ll leave with a whole bunch of enhanced skills to take to your next role. You’ll be more confident, qualified, assertive, able to make decisions and communicate with people of all backgrounds - not to mention the first-class customer service skills!

WHAT YOU’LL BE DOING (FULL (AND FUN!) TRAINING PROVIDED)

Customer ExperienceWelcome customers and provide customer WOW whilst you prepare them to take part in their activity
Deliver the adventure, ensuring an amazing customer experience
Host schools and education groups, helping children to take new adventures and overcome their fears.
Do everything within reason to minimise customer complaints and maximise satisfaction
Health & SafetyFit, remove and inspect harnesses and protective equipment
Demonstrate and ensure the safe system of activities at all times
Instruct and brief customers on safety procedures and the safe way of experiencing activities - evaluate participant competence to continue beyond the briefing stage
Monitor and patrol the course; ensure all participants are safely conducting themselves and assist participants where necessary, carry out emergency drills in accordance with company directives and training, and ensure all landing sites are maintained to the correct standard.

Admin/MaintenanceHelp with local marketing as required by the Site Manager/ Deputy Manager
Carry out course checks and record/report findings
Caring for equipment and facilities

WHAT YOU’LL NEED

A ‘customer comes first’ attitude with drive and enthusiasm to achieve customer WOW!
Safety conscious frame of mind, with a professional outlook
Able to work under own initiative without supervision – there’s always someone around to help if you do need support
Excellent interpersonal and communication skills
High standard of personal hygiene and appearance
Enthusiastic team player who is able to work with other colleagues in a dynamic working environment
A cheerful disposition, even when under pressure
Must like working outdoors and have a good head for heights
Must be able to demonstrate attention to detail and ability to diligently follow procedures
To be able to get to site - which may mean having your own transport as some of our sites are remote without public transport links
Able to perform all physical duties (with reasonable adjustments where required)

AMAZING BENEFITS

Real Living Wage once trained for 18+
Contract Fixed term (Seasonal) – Most hours are available during our peak trading periods; weekends, bank holidays and school holidays although there is a variance across our site locations. The contract is on a fixed-term basis. Returners are welcomed and encouraged (we have Tribe members in their 10^th season!). There may be the opportunity for a permanent contract later down the line if you become part of your core team.
Mountain Equipment Go Ape Branded Uniform Supplied during your employment
Holiday Entitlement 28 days’ holiday (pro rata). Holiday pay will be specified separately on your payslip
Training Package We offer an extremely comprehensive online and practical training package to ensure you succeed in your role – you’ll gain lots of useful transferable skills including Health & Safety, operations, customer service and communication skills.
Expeditions & Naturally Powered Days – we arrange multiple subsidised adventure trips each year such as caving, hiking, cycling, kayaking and climbing. Join the fun closer to home in the UK or on one of our further flung Moroccan trips mountain climbing!
Co – Owner Council You’ll have a voice through our Co-Owner council, our council is formed of 20 representatives from across the business. They work on projects such as pay, benefits, environment & social initiatives and charity
Flexible Working Hours A wide range of contracted hours available, both full and part time. Weekend and bank holiday are standard working days.
Give As You Earn Do the right thing – donate to charity direct from salary whilst saving on tax and national insurance
Employee help line Free confidential advice - Family, Health, Life, Money, Work
Free Go Ape! Immediate family, plus one go free - everyone else 20% off
Pension Scheme Employers contributions matched to 3%
Retail & Leisure discounts
Go Ape Foundation
Volunteering Days – you’ll have the opportunity to apply for paid time off to volunteer on local social and environmental community projects.

WHAT YOU’LL LEARN

At Go Ape we offer practical face to face training at the start and throughout your Go Ape journey which will be assessed as you go. This is backed up by an online training package to help build and confirm the knowledge and skills you require to excel in the role. This training has been audited by the European Ropes Course Association and we are proud to be the first company to receive ERCA Audited Member Status for Instructor Training, at successful completion of you probation and training in one of the ropes course activities you will receive a copy of your ERCA Accredited Instructor Training Certificate.

Here are some of the skills you’ll learn whilst working with us -

Customer Service
Being able to take instruction, give instruction and follow procedures
Teamwork
Risk assessments and accident reporting
Communication both written and verbal
Local Marketing and Partnerships
Confidence, independence and more!

COMPANY ETHOS

Our Values

Keeping the adventure in adventure
Encouraging ‘I can’t’ to become ‘I can’
Always seeking to be two steps better
Zero risk equals zero development
To challenge, surprise and excite
Build in customer delight
Be socially and environmentally responsible
Create worthwhile, rewarding jobs
Do the right thing

Our Mission

To be the best Adventure Leisure company on the planet (where you can be home in time for tea)

Our Vision

“Creating adventures; encouraging everyone to live life adventurously”

If you feel as strongly as we do about encouraging everyone to live life more adventurously then this could be the perfect environment for you to work in!

At Go Ape we are committed to our 'Working together to Safeguard Children' obligation for safeguarding and in this role you will be working in a position of trust.

Diversity, equity and inclusion matters at Go Ape. We have a working environment where we value and respect every individual's unique contribution, enabling all of our co-owners to thrive and achieve their full potential.

Our Glassdoor rating for Diversity & Inclusion is 4.8 out of 5, this is above the average for our industry and a company of our size.

As well as providing training, we issue a survey to our new co-owners at Go Ape to support us in monitoring equality, diversity and inclusion in the recruitment and onboarding process. We are pleased to hold a score of 4.88 out of 5 in response to the following question ‘On a scale of 1 – 5, how accurate would you say the following statement is ‘I feel welcome at Go Ape’ (5 being very accurate)’.

As the above illustrates, we are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

We will consider reasonable adjustments for all our roles.

Please note that all offers are subject to acceptable Right to Work documents being provided.

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