Guest Relation Officer (Italian Speaking)

The Residence Maldives • Seasonal • Malé, Maldives • 1w ago

Job Responsibilities:

Review the arrival list daily and assist in preparing and distributing welcome amenities. Greet guests upon arrival and help them.
Conduct check-in and registration procedures. Inform the guests about all the features at the hotel.
Prepare the different reports related to Front Office.
Assist the guests with restaurant reservations and other requests. Handle guests’ complaints, inquiries, and comments.
Provide feedback from guests to Front Office Manager and concerned departments for action and experience recovery.
Up-sell all the promotion activities as per the hotel procedure.

Job Requirements:

The GRO should demonstrate strong communication skills and a professional attitude at all time.
Relevant experience at the hotels and strong leadership skills.
Fluent/native in Italian language.

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