Start Date: By arrangement
Do you enjoy being a host, maintain composure even in busy situations, and take responsibility? In this multifaceted role, you will support our management team in the daily hotel operations. Your focus will be on reception and the Rooms Division, including housekeeping. Together with the teams, you will ensure smooth processes and a thoroughly enjoyable stay for our guests.
Your tasks:
- Supporting the management in day-to-day operations
- Active participation at reception: check-in, check-out, guest services and handling of inquiries
- Processing reservations and maintaining guest and booking data
- Invoicing and cash management
- Coordination between reception, housekeeping and building services
- Coordination of room status, arrivals, departures and special guest requests
- Inspection of guest rooms and public areas for cleanliness, equipment and quality
- Support in organizing housekeeping processes and training employees.
- Professional handling of guest feedback and complaints
- Participation in shaping and further developing our service and quality standards
