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Duty Manager

Wire and Sky • Permanent • Manchester, Greater Manchester, England, United Kingdom • £30,000 - £32,000 / year • 1m ago

Job Description: Duty Manager

Job Title: Duty Manager

Reports to: Head of Operations

Location: Manchester City Stadium

Hours of Work: Full-time (40-hour per week contract).

Salary: Range between £30,000 to £32,000 dependent on experience

This role requires a flexible approach to hours, including regular weekend and Bank Holiday shifts to meet the demands of the attraction.

Overview:

Wire and Sky is partnering with Manchester City FC to bring a brand-new rooftop adventure attraction to the city. Visitors will be able to experience the stadium from a whole new perspective, as well as take in the spectacular city panorama, at this all-new rooftop adventure.

We are looking for an adventurous and enthusiastic team to help launch and deliver this attraction in Autumn 2026, and as Duty Manager you will play a vital part in the success of this brand-new experience.

Your number one priority will be to assist the Operations Manager in delivering a safe experience for all participants. Our aim is to deliver attractions that are; Fun to take part in, Safe for both staff and customers & Profitable for all commercial partners.

You must have experience in similar positions and should be able to provide evidence of your leadership capabilities. You need to be a natural communicator, comfortable working outdoors and at height and have an enthusiastic attitude.

So, if you 're ready to embrace the challenge, and be part of an extraordinary team in an extraordinary setting then this could be the job for you!

Principle Responsibilities:

Health & Safety

Assist with ensuring compliance with all health & safety matters as set out in W&S Operating Procedures.
Assist with the maintenance of health & safety records and logs—including maintenance schedules, equipment defects, and risk assessments—as directed by the Operations Manager.
Assist with reporting all accidents to the relevant parties, ensuring all correct paperwork is completed.
Carry out daily site checks and report any variances to the Operations Manager.
Oversee and ensure correct rigging procedures for the abseil and zipline.
Oversee and ensure correct fitting procedures of PPE (Personal Protection Equipment).
Assist with the management of any rescues, incidents, or accidents that occur.

Customer Liaison & Service

Employ a friendly, helpful, "can do" attitude and remain calm under pressure.
Assist in the kit up and de-kit of participants.
Ensure disclaimers and waivers have been filled in correctly and signed.
Deal with extraordinary client requests, customer queries, and complaints in a polite and professional manner.
Ensure other staff are similarly upbeat and helpful towards customers to help create an entertaining, exciting, and social environment.
Deal with daily problems and issues as they arise, referring to the Operations Manager if they are significant.

· Help create an entertaining, exciting and social environment in which daily activities are carried out.

· Uphold & enforce limitations and conditions to access, as set out in Company Operating Procedures (e.g. height restrictions, parent to child ratios)

· Deal with customer queries and complaints in a polite and professional manner

Staff Management

Lead and inspire the staff team by setting a professional example and maintaining motivation through proactive listening.
Assist with scheduling staff, ensuring correct cover, fair allocation of hours, and an appropriate balance of qualifications and experience across the attraction.
Assist with staff communication, keeping the team fully informed of any changes in company operating procedures and policies.
In the absence of the Operations Manager, provide first-level disciplinary actions if necessary.
Assist with identifying staff training requirements, including technical skills, soft skills, group management, and refresher training.
Ensure the attraction is fully staffed, instructing replacement Climb Guides in the event of sickness.

Site & Commercial Management

Ensure all PPE is stored correctly, kept well-organized, and prepared in advance wherever possible.
Ensure standards of cleanliness and tidiness for facilities and equipment are maintained at the highest levels.
Keep abreast of all security issues and maintain regular communication with stadium staff and security.

· Assist with monthly audit of all PPE

· Assist with monthly PPE inspections

Expertise

Complete in-house training and be signed off as competent by W&S.
Understand full operational processes covering technical and safety-related procedures.
Maintain an excellent awareness of Health and Safety and the ability to follow procedures strictly.
Be fully conversant with all Operational documentation.
Ensure proficiency and a sound knowledge of operational software systems, including Dropbox, Monday.com, and BreatheHR.
Be prepared to seek advice from senior management where necessary.

Essential Skills

Previous management or supervisory experience (preferably within a similar outdoor activity or visitor attraction setting).
First Aid training.
Previous knowledge or experience of PPE Management.
Comfortable working outdoors and at height, with an enthusiastic and flexible attitude to work.
Ability to communicate at all levels and remain calm under pressure.
Strong customer focus with experience delivering high-quality guest experiences.
Well-organised approach to task and time management, featuring excellent attention to detail.
Ability to use initiative and remain self-motivated.
Strong IT literacy.

Desirable Skills