- Deliver an outstanding guest arrival and departure experience, ensuring service excellence and adherence to brand and operational standards.
- Personally welcome guests, oversee check-in and check-out processes, and ensure guests are comfortably settled.
- Lead, coach, and support the Front Office team to consistently deliver warm, professional, and personalized service.
- Maintain clear, professional, and open communication with guests to assist with inquiries, reservations, and special requests.
- Ensure all daily front office tasks, reports, and procedures are completed accurately and on time.
- Handle guest feedback, concerns, and complaints promptly and professionally, ensuring effective resolution and guest satisfaction.
- Maintain accurate guest accounts and oversee daily front office reporting and cash handling procedures.
- Prepare and manage team rosters efficiently to align with operational needs and budget requirements.
- Support the Hotel Manager during the pre-opening phase, including recruitment, training, and onboarding of front office team members.
- Knowledge in Opera System.
Contract until 31.10.2026. Might be extended.
Staff Accommodation Upon Availability
Free Shuttle
Meal at House Canteen
