Reservations Manager
Department:
Revenue & Reservations
Employment Type:
Full Time
Location:
Italy - Venice
Description
The incumbent of this position is responsible for the efficient functioning of the Reservations department
Key Responsibilities
● Ensuring that all incoming enquiries are handled within a maximum of 24 hours
● Working with the revenue director to update the PMS codes and setup when necessary
● Assisting the sales and events managers in effectively dealing with all commission and accounts queries
● Ensuring all necessary billing instructions are applied to reservations
● Making sure that the team is fully informed of all rates, including negotiated and promotional rates, and that any new promotions and packages are communicated effectively to all relevant departments
● Ensuring that the team answers all incoming telephone enquiries in a timely and professional manner
● Identifying and assisting with the training needs of team members
● Liaising with the Sales team to resolve any issues, and handle site inspections and office visits' information in the PMS
● Ensuring that all VIP and special requests information is efficiently saved in the PMS
Skills, Knowledge and Expertise
● Deep knowledge of Opera PMS
● At least 2 years of previous experience in the hospitality business (luxury field is preferred)
● Excellent proficiency in Italian and English language, both written and spoken.
