A renowned luxury hotel in the St Albans area is seeking a talented and motivated Conference & Banqueting (C&B) Assistant Manager to join its dynamic operations team. This is an excellent opportunity for an experienced supervisor or manager ready to take the next step within a high-end hospitality environment.
About the Role
As the C&B Assistant Manager, you will play a vital role in ensuring that all conferences, banquets, weddings, and corporate events are delivered flawlessly. You will lead and support the Operations team, uphold exceptional standards, and ensure that every event runs smoothly—from setup through execution to breakdown.
You will be responsible for creating outstanding guest experiences while maintaining operational efficiency, team morale, and departmental standards.
Key Responsibilities
- Lead, train, and support the Operations team to meet standards set in all S.O.P.s.
- Monitor staff performance and take corrective action to uphold service quality.
- Oversee staffing levels across all C&B areas, ensuring adequate coverage within budget.
- Act as departmental lead in the absence of the C&B Manager.
- Ensure all events are set up, executed, and broken down to the highest standards.
- Maintain excellent cleanliness, organisation, and presentation across all banqueting and bar areas.
- Oversee stock control and beverage rotation, ensuring the bar is fully ready before each event.
- Ensure full compliance with Health & Safety, Food Hygiene, and Licensing regulations.
- Deliver exceptional guest service by anticipating needs and resolving issues promptly.
- Communicate changes in event details to all relevant departments in a clear and timely manner.
- Maintain and update departmental standards, delivering ongoing training to staff.
- Support revenue growth through service excellence and cross-department collaboration.
- Enforce correct dress code, grooming, and professional behaviour among all C&B staff.
What Makes You the Perfect Fit?
You will thrive in this role if:
- You take pride in delivering impeccable event setups and maintaining high standards of presentation.
- You are a dependable leader who excels in a fast-paced, dynamic environment.
- You are organised, proactive, and hands-on, ensuring seamless event operations.
- You understand the vital importance of behind-the-scenes coordination to support both the team and clients.
- You have a positive attitude, strong work ethic, and commitment to excellence—no detail is too small.
- You have previous experience in conference, banqueting, or hospitality supervision (essential).
