Temporary role for festive period only.
The Concierge's expectations are to provide hotel guests and industry relations with information and support in a professional, gracious manner, and to perform Guest Service Agent duties as needed. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return!
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Greet guests at the front desk upon arrival, and assist guests with room reservations, check guests in and out upon arrival and departure.
* Contact guests who have arrived to ensure their comfort and to offer assistance.
* Maintain and develop events/receptions to take place in the lobby during the evening hours. Research and plan the execution of each reception with wineries etc.
* Assist sales in hotel tours and trip events. Additionally, conduct tours of the hotel for business, informative, and social organizations.
* Perform operational duties, if required; take reservations, and at times act as PBX operator.
* Be familiar with the city's geography, restaurants, amenities, clubs and tourism industries to provide accurate information to hotel guests.
* Review VIP and package arrivals daily.
* Personally develop relations with well-established services: bonded baby-sitters, florists, beauty and barber shops, in room spa services, etc.
* Make reservations for guests in all facets of the hospitality industry: restaurants, airlines, car rentals, entertainment, movies, shows/plays, etc.
* Maintain follow-up log for communication between Concierges.
* Attend hotel and department meetings.
SPECIFIC EXPERIENCE WE'RE SEEKING:
* Hospitality degree is preferred
* 1+ years of experience as a concierge or front of the house employee in a luxury resort
* Ability to adapt to constantly changing situations and personalities of guests, ensuring quality service to all guests. Maintain decorum in stressful situations.
* Proficiency with MSFT Office
* Familiar with hotel systems and operations, and the ability to enter in information accurately. Opera, Alice and HOTSOS
* Flexible schedule, able to work evenings, weekends and holidays.
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