Company Description
Constance Halaveli is a luxury resort in the Maldives, where elegance meets authenticity in a breathtaking island setting. Behind every guest experience is a passionate team that values respect, teamwork, and excellence. Join us at Halaveli and grow your career in a warm, multicultural environment where your skills and dedication truly make a difference.
Job Description
We are seeking a friendly and customer-focused Guest Relation Host with Japanese language skills to join our luxury resort in , Maldives. As a vital member of our guest services team, you will be responsible for ensuring our Japanese-speaking guests have an exceptional and memorable stay.
- Welcome and assist Japanese-speaking guests throughout their stay, providing a warm and personalised experience
- Act as a liaison between Japanese guests and various departments within the resort
- Handle guest enquiries, requests, and complaints promptly and efficiently
- Coordinate and book resort activities, dining reservations, and excursions for guests
- Provide translation and interpretation services when needed
- Conduct resort orientations and provide information about facilities, services, and local attractions
- Assist with check-in and check-out procedures, ensuring a smooth process for Japanese guests
- Anticipate guest needs and proactively offer assistance to enhance their overall experience
- Maintain accurate guest records and preferences in the resort's customer relationship management system
- Collaborate with other departments to resolve any issues and ensure guest satisfaction
Qualifications
- Fluency in Japanese and English (both written and spoken) is essential
- Previous experience in hospitality or customer service roles, preferably in a luxury resort setting
- Bachelor's degree in Hospitality Management, Tourism, or related field is preferred
- Excellent communication and interpersonal skills with a friendly and empathetic demeanour
- Strong cultural sensitivity and awareness, particularly regarding Japanese customs and etiquette
- Proven problem-solving abilities and attention to detail
- Proficiency in computer systems, including booking systems and customer relationship management software
- Knowledge of luxury hospitality standards and practices
- Ability to work flexible hours, including weekends and holidays
- Passion for delivering exceptional customer service and creating memorable guest experiences
Additional Information
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
- We believe in continuous learning and growth to help our teams achieve their full potential.
- A strong family spirit is part of our identity, we support and care for one another.
- We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
- Our passion for luxury hospitality is reflected in every detail of the guest experience.
- We are committed to environmental and societal contributions, integrating sustainability into everything we do.
🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.
