As a Store Manager at Arctic Juice & Café, you will oversee all aspects of your store’s operations: from team leadership and customer experience to financial performance and operational standards. Your mission is to deliver outstanding service, maintain top-quality products, and drive growth in a dynamic, fast-paced environment.
You will inspire and develop a motivated team, uphold our brand ethos, and act as an ambassador for Arctic Juice & Café. This role reports directly to the General Manager and Operations Team.
Key Responsibilities
Team Leadership & Culture
Recruit, train, and lead a team of baristas, juicers, and foodies with ongoing coaching and support.
Foster a collaborative, positive culture rooted in Arctic Juice & Café’s values.
Conduct regular team meetings and training sessions to boost skills and reinforce standards.
Hold weekly team meetings and ensure effective communication at all times.
Create schedules that balance labour costs with customer demand.
Promote accountability, professional growth, and continuous improvement.
Operational Excellence
Manage day-to-day store operations, including opening/closing, cleanliness, and organisation.
Ensure the store consistently meets brand standards and delivers a premium customer experience.
Drive efficiency by streamlining workflows and ensuring product consistency.
Financial & Performance Management
Set and achieve ambitious but realistic sales and performance targets.
Monitor KPIs such as Sales, COGS, Labour, Variable Costs, and customer satisfaction.
Develop and execute action plans with the team to close performance gaps and boost results.
Customer Experience & Brand Standards
Deliver exceptional customer service and uphold Arctic Juice & Café’s commitment to quality.
Strive to position the brand above traditional juice/coffee chains, aiming to be the world’s leading juice, coffee, and lifestyle company.
Actively monitor and respond to customer feedback to ensure constant improvement.
Encourage latte art and presentation excellence, while guiding beginners to focus on quality and consistency first.
Supply Chain & Inventory
Work with the supply chain team to ensure accurate and timely deliveries.
Monitor inventory levels, consumption, and waste, ensuring accurate stock checks and cost control.
Team Development & Training
Ensure all team members complete required onboarding and training modules.
Validate skills through regular tests and evaluations.
Encourage career progression and provide growth opportunities for team members.
Compliance & Standards
Enforce strict adherence to the company’s Health & Safety Manual.
Maintain compliance with local regulations and international health standards.
Ensure uniforms and appearance standards are consistently followed (clothing, shoes, punctuality, and conduct).
Communication & Reporting
Maintain transparent communication with Area Managers, Operations, and senior leadership.
Prepare weekly, monthly, and quarterly reports on performance, challenges, and successes.
Ensure scheduling, planning, and labour organisation stay within budget and model requirements.
