An opportunity has arisen for an Assistant Outlet Manager to join the summer season 2026 of Jumeirah Capri Palace. The main duties and responsibilities of this role are:
- Hands on operator that lives and leads the perfect guest experience, ensures the team are set up for success, and is responsible for assisting the OM/ GM in ensuring that all colleagues have full product knowledge
- Closely monitors the cashiering function of the outlet to ensure compliance with Jumeirah International Cashiering Procedures
- Monitors customer satisfaction and respond to customer feedback and complaints ensuring Jumeirah International & Capri Palace procedures are followed
- Maintains and actively use a database of customer details/ history and other strategies that assist in guest recognition
- Advises the Outlet Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition/ deletion of SOPs
- Makes suggestions to increase the market share for the Outlet
- Conducts performance evaluation of colleagues, training of colleagues, guidance, coaching and counselling of colleagues
- Support the Outlet Manager to implement the F&B marketing plan when required
- Discusses menus and special requests with the Head Chef
- Attends and actively participates in the daily F&B briefings in the absence of the Outlet Manager
