Coach, CO Outbound Sales
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Royal Caribbean Group's Consumer Outreach Team has an exciting career opportunity for a full time Coach, CO Outbound Sales reporting to the Manager, CO Outbound Sales
Position Summary
Coach, council and motivate a team of 15-25 Outbound Sales Agents) to: maximize productivity, maintain excellent customer service, meet brand standards and meet/exceed all Key Performance Indicators & metrics monthly.
Essential Duties and Responsibilities:
* Communicate, reinforce, and track sales goals to team.
* Identify, implement, and maintain best sales practices throughout the department to ensure consistent coaching of the sales process, Siebel, policies, and guidelines.
* Work with existing contests and incentive plans as well as design and implement team plans to motivate and inspire team towards sales goals.
* Ensure compliance with policies, guidelines and procedures that govern the company and Consumer Outreach Department and keep team up to date with all company and department policies and procedures.
* Promote and support a positive and enjoyable, yet productive work environment for sales agents.
* Maintain an open-door policy and encouraging productive dialogue with all team members.
* Manage all team scheduling needs and maintain good communication with timecard scheduling team.
* Help to create, lead, participate in, and train Sales agents to develop sales skills, increase productivity.
* Maintain development/mentorship/follow-up plan for new employees.
* Plan and Lead Team Meetings with clear agenda daily.
* Financial Responsibilities:
* Responsible for the delivery of sales goals/results/reporting on department Key Performance metrics
Qualifications, KNOWLEDGE, AND SKILLS
* Sales management or supervisory role in previous work history minimum 2 years preferred
* 4-year college degree preferred. High school diploma or GED required.
* Candidate must possess excellent leadership abilities.
* Candidate must have the ability to work both weekday & weekend hours
* Candidate must possess excellent interpersonal skills.
* Excellent communication skills, both written and verbal.
* Knowledge of basic computer systems.
* Prior experience in database management software application(s).
* Proven time-management skills.
* Candidate must have the necessary skills to develop phone relationships with all callers, internal and external, to resolve all challenges efficiently while strengthening guest loyalty.
* Must demonstrate the ability to handle irate or difficult callers who insist on escalating their call to a higher level.
* Knowledge of Siebel, AS400 or data base management applications a plus.
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