POSITION SUMMARY
Office-based role supporting Direct Cruise Consultants in managing guest bookings post-sale, key objectives will be improving service quality and booking retention through pro-active phone and e-mail contact.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Liaise (phone and e-mail) with Cruise Consultants and guests, as first point of contact for post-sale services such as:
* Air bookings and service
* Hotel/Land/Transfer requests
* Visa information
* General administration (documents, guest information, booking updates etc.).
* General guest queries.
* Manage customer data in CRM.
* Facilitate post-cruise guest relations issues, and other escalations.
* Assist in last-minute guest communications (phone and e-mail).
* Ad hoc tasks and projects as required
