Reporting to the Executive Housekeeper, the Housekeeping Supervisor is responsible of leading our team of room attendants and ensure we provide excellent customer service.
Responsibilities:
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Check rooms and common areas, including stairways and lounge areas, for cleanliness and assist accordingly
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Coordinate work activities among departments
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Ensure compliance with safety and sanitation policies
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Educate housekeeping staff on cleanliness, tidiness and hygiene standards
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Examine the property to determine need for repairs or replacement of furniture and/ or equipment
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Investigate and address complaints regarding poor housekeeping service
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Maintain an inventory of cleaning supplies
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Monitor and replenish cleaning products stock
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Motivate team members and resolve any issues that might occur
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Oversee staff performance on a daily basis
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Prepare work assignments in an effective manner
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Perform various cleaning duties in instances of staff shortages
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Schedule shifts and arrange for replacements in cases of absence
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Train room attendants on cleaning and maintenance tasks
Qualifications & Assets:
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At least 2 years' experience working in a similar position
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Ability to use industrial cleaning equipment and products
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Ability to work to deadlines, with changing priorities and whilst remaining calm under pressure
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Able to work various shifts, including evenings, public holidays and weekends
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Excellent organizational and team management skills
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Must have excellent interpersonal skills to be able to get along well with co-workers and customers/clients
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Must be proactive in carrying out assigned duties
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Proactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction
