Job Summary:
As the Lead Host, you serve as both a welcoming presence for our guests and a key team member within the front-of-house team. You'll oversee host operations, manage reservations and floor plans, support training of hosts, and collaborate closely with the F&B management team to ensure a smooth, refined, and guest-centric dining experience.
Job Duties & Functions:
- Warmly welcome and escort guests to their tables, ensuring a smooth flow of service and an elevated first impression.
- Oversee daily host operations including guest flow, table assignments, and seating rotations to optimize service.
- Manage reservations, special requests, and large party coordination using the designated reservation system for multiple outlets within the resort.
- Train and mentor new hosts/hostesses, ensuring consistency in service standards and guest engagement.
- Liaise with servers, bartenders, and managers to communicate guest preferences, VIP arrivals, or special occasions.
- Handle guest inquiries, emails, and phone calls professionally and promptly.
- Print and prepare menus; maintain cleanliness and readiness of host stand and entrance area.
- Assist in maintaining cleanliness and readiness of the dining room, including bussing and resetting tables as needed.
- Monitor guest feedback and proactively assist in resolving any concerns or service issues.
- Uphold Forbes, AAA, and brand service standards consistently.
- Performs other duties and attends meetings, as assigned by hotel/department leadership.
