The Sales & Events Intern will work as a team member to create the most professional sales team in Nobu Hotel Barcelona. He/She will be of support to the Sales & Events team. The Intern must demonstrate high energy levels & provide consistently high levels of customer service and accurate and detailed work, whilst also working with Events Executive/Manager to establish and develop solid relationships with the decision makers within the market.
General responsibilities
• To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
• To maintain complete and supported records of all sales agreements, contract and quotes for the hotel as per Hotel policies and procedures.
• To ensure that the hotel’s database is up to date.
• Provide accurate and timely & handovers to front office complete with rooming list, breakfast vouchers and welcome letters.
• Liaise with events executive/managers on any corporate, leisure or group issues and action as required, maintaining communication internally.
Specific Duties & Tasks
• Learn all aspects of the Nobu hotel Barcelona and all pertaining points of interest of the destination
• Learn hotel room categories, features, and the restaurant’s menu.
• Learn and perform all aspects of marketing: creating collateral, updating the website, support the PR team, support events, participate in marketing operations meetings, handle marketing calendar, etc.
• Support the Events team in proceeding to site inspections and organizing events.
• Follow-up on client’s requests, pro-forma invoices, rooming-lists, payments of deposits and outstanding balances, etc.
• Maintain complete records of all sales agreements, contracts, and quotes.
• Ensure that the hotel’s database is up to date.
• Negotiate with clients and draft proposals after the sale has been executed.
• Collaborate with Sales & Events Executives/Managers on corporate, leisure or group issues by taking required actions and maintaining internal communication.
• Attend and participate in all departmental meetings, training sessions and other information meetings as and when requested to do so.
