Join Our Team as a Concierge at InterContinental Hotel - Malta
At InterContinental Hotel, we believe that luxury is defined by the attention to detail and the ability to create truly memorable moments for our guests. We are seeking to recruit a Concierge with a passion for delivering exceptional service and a genuine commitment to exceeding guest expectations.
About the Role:
As a Concierge, you will serve as the trusted advisor and point of contact for our discerning guests, offering personalized recommendations and seamless solutions to their every need. From securing the finest dining reservations to curating bespoke experiences, you will play an integral role in shaping the guest journey at our 5-star hotel.
Key Responsibilities:
- Assist in managing guest inquiries and requests promptly and professionally.
- Provide information about local attractions, dining options, and entertainment to guests.
- Anticipate and fulfil guest needs with discretion, elegance, and efficiency.
- Offer expert recommendations on dining, entertainment, and cultural experiences tailored to individual preferences.
- Maintain an up-to-date knowledge of hotel services, amenities and facilities including opening hours for restaurants, pools and spa services.
- Arrange transportation, reservations, and bespoke requests with meticulous attention to detail.
- Maintain up-to-date knowledge of the local area, events, and exclusive opportunities for our guests.
- Work closely with other departments to ensure a seamless and memorable guest experience.
