Skills
Excellent organizational and time management skills, with the ability to prioritize tasks and work under pressure.
Strong communication skills, both written and verbal, with the ability to interact effectively with individuals at all levels.
Proficiency in Microsoft Office Suite (Word, Excel), GXP, Salesforce, HotSOS by Amadeus and other relevant software applications.
Discretion and confidentiality in handling sensitive information and matters.
Attention to detail and high level of accuracy in all work activities.
Flexibility and adaptability to changing priorities and requirements.
Ability to work independently with minimal supervision, while also functioning effectively as part of a team.
About
Customer Service Professional with experience delivering exceptional service in luxury hospitality and high-volume international environments. Proven ability to create seamless customer experiences, resolve complex service requests, and build lasting relationships with guests from diverse cultural backgrounds. Experienced in managing operations during major global events, including the FIFA World Cup, while maintaining the highest standards of professionalism, efficiency, and attention to detail. Proficient in Salesforce CRM, Opera PMS, HotSOS by Amadeus, and guest service technologies, with a strong commitment to customer satisfaction and operational excellence
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