Skills
Opera Oracle: Proficiency in hotel management software for reservations and guest services.
Micros Oracle: Expertise in point-of-sale systems for hospitality operations.
HotSOS: Knowledge of service optimization software for managing guest requests and maintenance.
Microsoft Office 365: Skilled in Word, Excel, PowerPoint, and other tools for documentation and reporting.
Fine Dining: Experience in delivering high-end dining service and curating guest experiences.
Guest Service Excellence: Ability to anticipate guest needs, resolve complaints, and ensure satisfaction.
Event Planning & Execution: Expertise in organizing private events, dinners, and corporate gatherings.
Inventory Management: Proficient in overseeing supplies, luxury linens, tableware, and guest amenities.
Budget Management: Skilled in managing expenses and optimizing costs in hospitality settings.
Revenue Management: Knowledge of strategies to enhance profitability in guest services.
Team Management: Experience leading and coordinating teams to deliver seamless operations.
Supervisory Skills: Ability to oversee staff, ensure quality control, and maintain service standards.
Operational Coordination: Expertise in managing workflows and logistics in fast-paced environments.
Training & Development: Implied ability to guide teams based on leadership roles and professional development focus.
Interpersonal & Communication Skills
Multicultural Competence: Adaptability to diverse guest backgrounds from working in Dubai and Canada.
Problem-Solving: Proven ability to address issues promptly and professionally.
Client Relations: Skilled in serving as a point of contact, providing updates, and ensuring satisfaction.
Negotiation: Experience negotiating with suppliers and subcontractors for competitive pricing.
Analytical & Organizational Skills
Cost Estimation: Proficiency in preparing detailed estimates for materials, labor, and equipment.
Project Management: Ability to analyze specifications, manage timelines, and deliver results.
Risk Assessment: Experience conducting assessments and implementing safety measures for events.
Attention to Detail: Strong focus on maintaining high standards in guest service and operations.
About
Accomplished hospitality professional with over five years of experience in luxury guest service, operational management, and team leadership across Dubai, UAE, and Toronto, Canada. Currently served as an Executive Butler at Jumeirah Beit Al Bahar (10/2022 - 12/2024), delivering personalized service, managing inventories, and coordinating private events for high-profile guests in Dubai’s luxury sector. Previously excelled as an Assistant Event Manager at DISH Events & Catering (10/2021 - 10/2022), overseeing event logistics and client relations, and as a Project Manager/Estimator at Paul Davis (09/2019 - 09/2021) in Toronto, managing budgets and ensuring project success in a competitive market.
Holds a certificate in Operation Management from SABA International Butler Academy (2023) and a Civil Engineering Technology diploma from Humber College (2016 - 2019), complemented by a strong skill set including Opera Oracle, Micros Oracle, HotSOS, Microsoft Office 365, fine dining, revenue management, and team management. Demonstrates a multicultural perspective from working in diverse environments, with expertise in guest satisfaction, inventory oversight, and event execution. Committed to continuous professional development, with a passion for enhancing guest experiences and operational efficiency in luxury hospitality settings.
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