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Michael Flanagan

I'm a results driven Operational & Customer Experience Manager with over 7 years' proven track record leading customer-facing leisure operations
Bolton, Greater Manchester, England, United Kingdom
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Skills

Business Operation Leadership, Customer Experience Management, Excellent Communication Skills, Strong Relationship Management, Health & Safety Compliance, Key Stakeholder Engagement, Budget and P&L Accountability, Proficient IT Knowledge & Skills, CRM & POS Implementation, Employee & Team Development, Business Marketing Enhancements, Strong Project Management Skills

About

I'm a results driven Operational and Customer Experience Manager with over seven years' experience leading visitor attractions, & customer-facing leisure operations. Proven track record of improving commercial performance, delivering operational change, leading multidisciplinary teams and maintaining exceptional safety standards. Experienced in CRM implementation, operational transformation, staff development and creating outstanding client engagements.