MARINA CRUZ SUAREZ

Skills

- Team leadership, Upselling. Staff training, Teamwork.

- Online reputation management, Customer loyalty,

- Customer relations, Customer conflict management, High-pressure situations, Issue resolution.

- Active learning, Adaptability.

About

Hospitality professional with extensive experience in Spain and the UK.
I stand out for my commercial approach focused on upselling and my ability to create a positive customer experience.
I have led front-of-house teams, boosting active sales and improving online reputation, while contributing to continuous service improvement through constant communication with kitchen and management.
My level of English and academic background strengthen my professionalism, analytical vision and communication skills. I have worked as head waitress and section manager in restaurants with high affluence, so I have high adaptability and great ability to maintain control in demanding and high-pressure environments.
I am passionate about front-of-house service and enjoy direct contact with customers. I dedicate myself fully in each service and pay close attention to every detail. In addition, my interest in gastronomy gives me strong product knowledge and a genuine interest in continuous learning and professional growth.