Skills
Guest Service & Operations: Front desk, reservation management, cash handling, check-ins/check-outs, food and beverage service, housekeeping, problem-solving.
Software & Tools: Cloudbeds, Mews, FareHarbor, Planday, Lightspeed Restaurant, Cegid Vendus, MS Office (Word, Excel, PowerPoint), Asana, Slack, Miro, Canva, ChatGPT & other LLMs.
Languages: Polish (native), English (C1), Portuguese (A1, learning).
Professional Attributes: Patient, culturally aware, empathetic, detail-oriented, excellent communicator, able to build strong guest and team relationships.
About
Hospitality professional with extensive experience in guest service, operations, and team coordination, complemented by a strong background in corporate project management and international environments. Skilled at creating memorable guest experiences, managing reservations, and supporting daily operations with empathy, patience, and attention to detail. Adaptable, culturally sensitive, and eager to contribute to both on-site and remote roles in hospitality and tourism.
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